Account Management Survey (2025 - Q4) Level Care Users Group Quarterly Feedback 1. The Account Management team responds to all inquiries with acknowledgment within 24 - 48 hours of inquiry being sent.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)2. The Account Management team provides weekly updates to any outstanding inquiry/item.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)3. The Account Management team is responsible for promptly communicating any upcoming changes at Independence, including significant network contract negotiations and their potential impacts. "Promptly" is defined as providing notification within 24 to 48 hours after the Independence Account Management team receives such information.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)4. The Independence Account Management team has a strong understanding of LCHC-specific benefit programs and can provide timely responses to coverage questions regarding both current and past benefit setups.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)5. The Independence Account Management team collaborates closely with all relevant LCHC third-party vendors to ensure that mutually agreed timelines are consistently met.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)6. A member of the Account Management team attends all scheduled and agreed-upon in-person meetings or calls and provides advance notice to all parties if attendance is not possible.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)7. The Independence Account Management team is responsible for ensuring that all data reports are delivered to clients and vendors within agreed-upon timeframes. If a deadline cannot be met, the team must promptly notify the recipient and establish a new delivery date in advance.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)8. Overall, I am satisfied with my Independence Account Management team.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)9. Do you have any additional comments, questions, or concerns?
