Account Management Survey (2024 - Q4) Level Care Users Group Quarterly Feedback 1. The Account Management team responds to all inquiries with acknowledgment within 24 - 48 hours of inquiry being sent.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)2. The Account Management team provides weekly updates to any outstanding inquiry/item.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)3. The Account Management team provides timely notices of impending changes at Independence i.e. large network contract negotiations along with potential impact. Timely to be defined as within 24-48 hours of Independence Account Management team being notified.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)4. The Independence Account Management team is knowledgeable on LCHC specific benefit programs and is able to respond to specific coverage questions timely both from a current benefit set up as well as historical.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)5. The Independence Account Management team works together with all applicable LCHC 3rd party vendors meeting mutually agreed upon timelines.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)6. At least one person from the Account Management team is present at all scheduled and agreed to in person meetings or calls. If no one can attend advanced notice is required to all parties.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)7. The Independence Account Management team facilitates delivery of all data reporting to client and vendors in a timely manner. If unable to meet time deadline advanced notice to recipient is required and agreement on revised date is required.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)8. I am overall satisfied with my Independence Account Management team.(Required)Strongly agreeAgreeDisagreeStrongly disagreePlease expand on your answer.(Required)9. Do you have any additional comments, questions, or concerns?
