Mental Health & Substance Abuse Survey 1. What services do you currently offer for Mental Health (“MH”) and Substance Use (“SU”) (e.g., EAP, TelaHealth, etc.)?(Required)2. Do you have a carve out program?(Required) Yes No If yes, please describe your program.(Required)3. Do you have a custom program (e.g., in house EAP, clinicians on staff, etc.)?(Required) Yes No If yes, please describe your custom program.(Required)4. Do you use Independence Administrators ("IA")(Required) Yes No What are your top three pain points?(Required)What could be made better?(Required)5. If applicable, what third-party vendors are you currently using?6. If applicable, what third-party vendors are you considering and/or vetting?7. If a third-party is being utilized, how is the integration with IA going?Very goodGoodNeutralCould be betterNot good at allWhat could be made better?(Required)8. As a general matter, what are your Plans top three pain points with regards to MH and SU (e.g., access to care/availability of providers, quality of service, cost, etc.)?(Required)9. What are three things that you have found to be effective (whether it’s with IA, third-party, etc.)?(Required)10. What would your Plan find most helpful with regards to MH and SU services for your membership?(Required)
